Returns
Returns Policy
At VÉR, we are committed to delivering premium quality and exceptional service. If your purchase isn’t quite right, we offer a simple and clear returns process to ensure your satisfaction.
Return Period
You may return any item within 14 days of receiving your order for a full refund or exchange.
Return Conditions
To be eligible for a return, items must meet the following criteria:
- Unworn and unwashed
- In original condition with all tags attached
- Returned in original packaging
Please note: For hygiene reasons, socks and accessories are non-returnable if opened.
Refunds
Once we receive and inspect your return, a refund will be issued to your original payment method within 5 business days.
Please note that original shipping fees are non-refundable unless the item is faulty.
Exchanges
If you require a different size, you may request an exchange by contacting us at returnsveractivewear@gmail.com
Your replacement will be shipped once your original item has been received and approved.
Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact returnsveractivewear@gmail.com within 48 hours of delivery.
Include your order number and images of the issue so we can resolve it swiftly.
How to Initiate a Return
To begin your return or exchange, please visit our Returns Portal or email returns@veractivewear.com with your order number.
Our team will guide you through the process and provide any necessary return instructions or labels.